Last week, we brought you "Questions New Agents Should Ask Before Choosing Their New Brokerage - Part 1." In that, we spoke with Sandy Rosengarden, our Director of New Agent Growth for DC and Maryland. We asked her what she thought new agents should consider and what questions they should be asking when interviewing new brokerages. This week, we present part two of our conversation.
Availability of Training
“Once you have a good understanding of the tools and resources that are available to you," Sandy says, "you may want to turn your attention to what the brokerage does to help keep you on track, train you, develop your skills, grow your business, and make it easier to use all the tools and resources that the brokerage provides."
Questions to Ask About New Agent Training
- What training is available? What kind of training and orientation do experienced agents who are new to the brokerage get? Is that different in any way from what newly- and recently-licensed agents get?
- If there is a training course for newly-licensed agents, what topics are covered and what is the schedule for that course? How many agents are generally in each class?
- Can an agent transact business while still in the New Agent training course?
- How is it addressed if an agent is unable to complete all the classes in the course at one time?
- To what extent is the New Agent Trainer available to assist an agent in the course with questions and concerns that may arise in working with clients or prospects? Is that person available to be an advisor to a new agent in writing an offer, listing agreement or buyer agency agreement or to answer questions about the process, negotiations, strategies and so forth?
Questions to Ask About Ongoing Support
- Once a newly-licensed agent has completed any required training course, what support and assistance can they expect? Who do they go to with questions?
- Is other training available on a regular basis? What sorts of topics are covered?
- Does the brokerage offer CE courses for free or reduced fees? Are the CE courses online and in-person?
- How valuable are the sales meetings? How often are they held?
- Are there recorded training opportunities that can be taken advantage of at any time?
- If an agent has a technical problem, like a non-responsive printer, a jammed copier, glitchy email or failing internet service in the office, how does that agent get help?
- What does the brokerage do to help agents develop an actionable plan to grow their business and support them in executing those plans?
- Does the brokerage offer training from recognized real estate coaching professionals at no- or low-cost, or is all the training offered in-house?
The Importance of Culture
Last, but certainly not least important:
- What is the culture of the brokerage? What concrete actions does management take to create the culture they want and reinforce it?
- What is important to the Owner(s) of the brokerage? What is important to the top agents?
Sandy says, "Getting the most detailed picture possible of every brokerage you’re considering is the only way to make what is, for a brand-new agent, the first significant business decision as the CEO of their own company. The right brokerage can help a new agent get off to a great start. The wrong one can cripple the launch of their venture – perhaps even contributing to its failure. So, take the time to ask all the questions and evaluate all the answers as if your future depends on it!”
We couldn’t say it any better than Sandy. If you’re looking for a brokerage that meets all the criteria for training and resources, and you’d like to see if we’re a good fit in the other ways for you, check out our New Agent Training Program and contact us!